Terms & Conditions

Effective Date: 01 January 2026

1. About Us

CarBasket Automobile Services India Private Limited, having its registered office in Bangalore within the limits of Greater Bengaluru Authority / Bruhat Bengaluru Mahanagara Palike (GBA/BBMP), Karnataka (hereinafter referred to as “CarBasket”, “we”, “our”, or “us”), is a government-registered company (CIN, GST, MSME, Startup India).

The website carbasket.in operates as a pan-India aggregator and facilitator, connecting vehicle owners with authorised, registered, or state trade-licensed partners for vehicle scrapping, resale, second-hand spare parts, vehicle inspections, and third-party insurance.

1A. Eligibility

Use of the CarBasket platform is permitted only to individuals legally competent to contract under Indian law. By using the platform, the customer confirms they are at least 18 years of age.

2. Our Role

CarBasket does not directly scrap vehicles, deregister RCs, or issue insurance policies. We act solely as a facilitator and coordinator between vehicle owners and authorised partners. All services are executed by partners, who are solely responsible for regulatory and legal compliance.

3. Liability Disclaimer

CarBasket shall not be liable for actions or omissions of partners, including:

• -> Improper scrapping, dismantling, recycling, or environmental violations
• -> Non-compliance with state or central regulations
• -> Penalties, challans, fines, or legal consequences arising due to vehicle owner non-compliance

4. Vehicle Scrapping

• -> Vehicle owners remain solely responsible for RC deregistration at the respective RTO.
• -> CarBasket may assist by facilitating scrap certificates or supporting documents where permitted.
• -> Scrapping and dismantling are performed exclusively by authorised partners.

4A. Certificate of Disposal (CoD) & Certificate of Deposit (CVS)

When a vehicle is handed over for scrapping, two types of certificates may be involved:

• Certificate of Disposal (CoD): CarBasket issues this as a facilitation document after the vehicle has been picked up and handed over to an authorised, registered or state trade-licensed scrapping partner. This certificate confirms that the vehicle has been disposed of through CarBasket's facilitated process. Customers who do not request the CVS will use this CoD to submit at the respective RTO for deregistration of the vehicle.
• Certificate of Deposit (CVS): Issued only by authorised scrapping facilities, this is the legally recognised document confirming that the vehicle has been accepted for scrapping and recorded in the government VAHAN system. Customers requesting CVS will obtain it directly from the authorised facility and may use it for RC cancellation and applicable scrappage incentives.

To avail any government-provided scrappage benefits or incentives, the customer must submit either the CoD or CVS to the respective RTO for vehicle deregistration. CarBasket does not guarantee, confirm, or control the availability or amount of such benefits; they are determined solely by applicable government policies.

CarBasket’s role is to facilitate pickup and coordination with authorised, registered or state trade-licensed scrapping partners, and to provide the CoD to the customer. The issuance and recognition of the government-backed CVS remain the responsibility of the authorised scrapping facility. Timelines and documentation requirements may vary by location, partner facility, and applicable law.

5. Services Beyond Scrapping

• -> Buying and selling of vehicles and spare parts are facilitated via partners
• -> Insurance products are provided by licensed third-party insurers
• -> Service execution responsibility rests solely with partners

5A. Service Fulfilment (Non-Shipping)

CarBasket provides service coordination and does not sell or ship physical products. Vehicle pickup timelines depend on partner availability, location, and regulatory requirements. Typical service scheduling may take 2–5 working days.

6. Refunds, Payments & Cancellations

Payments for services or products made through PhonePe, UPI, payment gateways, or online banking are processed securely.

If any refund is approved by CarBasket Automobile Services India Private Limited or its authorised partners, the refund amount will be processed and credited to the customer’s original mode of payment within 5–7 working days.

Refund eligibility depends on the nature of the service or product and may be denied in cases including but not limited to:

• -> Service already completed
• -> Incorrect information provided by the customer
• -> Change of mind after service confirmation
• -> Partner costs already incurred

In case of failed transactions where the amount is deducted but service is not confirmed, the amount will be auto-reversed by the bank/payment provider within 5–7 working days.

6A. Payment & Refund Clarification (For Online Payments)

Online payments made through PhonePe, UPI, or payment gateways are processed securely. If a transaction fails but the amount is deducted, the amount will be auto-reversed by the bank/payment provider within 5–7 working days.

6B. Vehicle Condition, Legal Status & Owner Responsibility

Vehicle owners confirm full disclosure of FIRs, police cases, challans, loans, hypothecation, blacklisting, or any legal issues.

CarBasket is responsible only for physical damage during transportation. Pre-existing legal or regulatory issues remain the owner’s responsibility.

6C. Ownership & Authority

Customers confirm they are the registered owner or have valid authorisation. CarBasket is not responsible for ownership disputes or forged documents.

6D. Price Discovery & Final Settlement

Prices are indicative and subject to inspection and verification. CarBasket reserves the right to revise or cancel transactions in case of discrepancies.

6E. Force Majeure

CarBasket shall not be liable for delays caused by events beyond reasonable control, including government orders, RTO downtime, strikes, system failures, or regulatory changes.

6F. Indemnity

Customers agree to indemnify and hold harmless CarBasket from claims arising due to false information, ownership disputes, or legal violations by the customer.

6G. Limitation of Liability

CarBasket’s total liability shall not exceed the amount paid for the specific service giving rise to the claim.

6H. Electronic Communication

Customers consent to receive service-related communications via phone calls, SMS, WhatsApp, email, and electronic notifications.

6I. Right to Refuse or Terminate Service

CarBasket reserves the right to refuse or terminate services if incorrect information is provided, documents are incomplete, or legal or compliance risks are identified.

6J. User Conduct

Users must not engage in fraudulent, illegal, or abusive activities. Violations may result in suspension or legal action.

6K. Returns & Exchange Policy

If CarBasket sells physical products such as automobile parts, accessories, or related items:

• -> Customers may request return or exchange within the applicable return window mentioned at the time of purchase.
• -> Exchange or replacement products will be delivered within 5–7 working days after approval.
• -> Returns may be accepted only for damaged, defective, or incorrect products.
• -> Products must be unused and returned in original packaging.

CarBasket reserves the right to reject returns that do not meet eligibility conditions.

6L. Shipping & Delivery Policy

For any physical products sold on carbasket.in:

• -> Orders will be processed and shipped within 2–4 working days from confirmation.
• -> Delivery timelines may range between 3–7 working days depending on location, courier availability, and external conditions.
• -> Customers will be notified via SMS/WhatsApp/email once the product is shipped.

Delays may occur due to logistics issues, strikes, weather conditions, or regulatory restrictions.

7. No Warranty

CarBasket makes no warranties regarding prices, timelines, deregistration completion, or service outcomes.

8. Intellectual Property

All content, logos, graphics, and data on carbasket.in are owned by CarBasket and may not be reproduced without written consent.

9. Governing Law & Jurisdiction

These Terms are governed by Indian laws including the Motor Vehicles Act, Consumer Protection Act, Vehicle Scrappage Policy, and IT Act.

Jurisdiction shall vest exclusively with the competent courts having territorial jurisdiction within the limits of Bruhat Bengaluru Mahanagara Palike (BBMP), Bangalore, Karnataka.

10. Changes to Terms

CarBasket reserves the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of updated terms.

10A. Severability & Waiver

If any provision is held invalid, the remaining provisions shall remain in full force. Failure to enforce any right shall not constitute a waiver.

10B. Privacy & Data Protection

Customer data is processed in compliance with Indian laws and shared only with partners for service facilitation.

10C. Taxes

All prices and payments may be subject to applicable GST, TCS, or other taxes unless stated otherwise.

Final Disclaimer

CarBasket acts solely as a facilitator. Vehicle owners remain legally responsible for their vehicles until deregistration is completed by the concerned authority.